Terms and Conditions
Refund and Returns Policy
We only replace items if they are defective or damaged
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can't offer you an exchange.
To be eligible for a return, your item must also be in the original packaging and marked appropriately.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us unless we have been contacted and we issue you a Return Authorization.
Return Process
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund or replacement will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchange Process
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@customfiller.com and after we issue a Return Authorization, then you can send your item to:
Aero Tech Labs, Inc.
728 Northwest 7th Terrace
Fort Lauderdale, FL., 33311
To return your product, you should ship by UPS or FEDEX Ground only to the address above.
Shipping Costs
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
General Terms
By accessing and placing an order with Custom Filler, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms Of Use outlined below. These terms apply to the entire website and any email or other type of communication between you and Custom Filler.
Under no circumstances shall Custom Filler team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Custom Filler team or an authorized representative has been advised of the possibility of such damages.
Have questions about our Terms and Conditions?
If you have any questions or concerns about our terms, please don't hesitate to contact us.
Last updated: August 24, 2026